Workshop and Events FAQs

Q: Will my registration be tax-exempt?

A: Yes, our conference registrations are automatically charged as tax-exempt.

Q: Can I register online with PO (Purchase Order)?

A: When registering for an ED311 event you can either pay with a credit card, or choose to be invoiced and pay later. If you choose the invoice option, there is a PO field where you can enter your PO#, if you have it. After registering, please email a copy of your purchase order form to PO@ed311.com. Please note that your registration is not considered complete until we receive either your purchase order form or payment (via check, credit card, or ACH).​

Q: Are there multiple registration prices?

A: We now offer group registration discounts on some events! We also offer a discount if you would like to access your conference materials digitally instead of getting a printed conference workbook. We no longer offer early payment discounts. If you have a very large group of attendees or a group of students that you’d like to send to one of our events, please contact ambrose@ed311.com

Q: Do I need to pay in advance for my registration? 

A: We must receive either a valid purchase order form or payment before the date of your event. Simply filling out the registration form does not complete your registration. Your registration is only considered complete once we have received either an approved purchase order form or payment by check, credit card, or ACH. You can email your purchase order to PO@ed311.com. Registrants of our online virtual events will not receive digital access until we have received your PO or payment. Registrants of an in-person event will not be able to attend the event without a PO or payment. 

 

Q: I need to cancel my registration.  What do I do?

A:  Please read our cancellation policy (below).

Q: Can I substitute another person in my place for a conference I am registered for?

A: Yes. Submit your request via our Substitution Form. Please note that we must receive your substitution request at least 3 business days before the date of the event for your attendee to be included on our list of attendees at the event registration table. If you need to make a last minute substitution, that is not a problem. Just make sure your sub checks in using the original registrant’s name and tell our staff at the registration table that they are a substitute.

Q: Who can I ask if I have any additional questions?

A: If you have any further questions, please email Danielle King at dking@ed311.com.

Event Cancellation & Substitution Policy

Cancellations:  All of our events, whether in-person or virtual, are now available to watch as recordings online even if the live webinars or in-person event cannot be attended. Therefore, cancellation refund requests are no longer accepted. If you have not yet paid for your event and no longer wish to attend, you can let us know by contacting dking@ed311.com. If you have an extenuating circumstance and would like to request a cancellation refund, you may email dking@ed311.com.

Substitutions: Substitutions may be made through this form in advance of any live webinar. 

Product Ordering FAQS

Q: Do I have to log-in to purchase products?

A: No. You can create an account when placing an order if you’d like to save your payment and shipping information or be able to check on your order status. If not, you can also checkout as a guest.

Q: How can I purchase as a tax-exempt buyer?

A: There is a checkbox on the checkout page for tax-exempt purchases and a box to enter your tax ID number.  Please enter the number without spaces or dashes.  If you’ve purchased from us in the past, you may enter a placeholder number here.

Q: Can I order online with a purchase order?

A: Yes, there is an option to pay by purchase order upon checkout.  If the upload option isn’t working for you, please email your PO to andrea@ed311.com or fax it to us at 512-495-9955.

Q: Do you accept faxed purchase orders?

A: We do. Our fax number is 512-495-9955.  But our free shipping is only available to orders placed online.

Product Shipping FAQs and Pricing

Q:  How do I determine shipping costs?  What are your shipping methods?

A:  We ship USPS Media Mail, USPS Priority, UPS Ground and FedEx 2nd Day.  You choose your shipping method at checkout.  The shipping times listed include the time to pack and fulfill the order as well as estimated shipping times. We cannot however guarantee a delivery day as this will depend on your exact location.

  •  See the chart below for shipping rates.

[Cart Subtotal  = Shipping Cost]

USPS Media Mail – Cost Effective Shipping in 4–10 Business Days (May be longer outside of Texas)

  • $1 – $15 = $5
  • $15.01 – $59.99 = $10
  • $60 and up = FREE STANDARD SHIPPING WHEN ORDER IS PLACED ONLINE

USPS Priority – Most Popular Shipping in 3-5 Business Day (May be longer outside of Texas)

  • $1 – $15= $7
  • $15.01 – $59.99 = $13
  • $60 – $99.99 = $17
  • $100 – $199.99 =$22
  • $200 and up = FREE PRIORITY SHIPPING WHEN ORDER IS PLACED ONLINE

UPS Ground – Delivery Confirmation Shipping in 2-3 Business Days  (May be longer outside of Texas)

  • $1 – $15= $10
  • $15.01 – $59.99 = $16
  • $60 – $99.99 = $20
  • $100 – $199.99 = $25
  • $200 – $399.99 =  $35
  • $400 – $599.99 = $45
  • $600 and up = FREE UPS SHIPPING WHEN ORDER IS PLACED ONLINE

FedEx 2nd Day – Fastest Shipping Method – 2 Business Days)

  • $1 – $59.99 = $25
  • $60 – $199.99 = $45
  • $200 – $599.99 =$70
  • $600 and up = $85

Q: Who can I ask if I have any additional questions?

A: If you have any further questions, please send them to andrea@ed311.com.

Return, Refund, and Privacy Policies

Return & Refund Policy

All sales are final. ED311 does not accept returns of merchandise at will. 

However, if there is a defect in the product you ordered, or the order you received was incorrect, we will send you a non-defective replacement or the correct merchandise and pay for the return of the incorrect merchandise.

If you have any questions about this policy or have received a defective or incorrect shipment, please notify Ambrose Austin at ambrose@ed311.com

Privacy Statement

ED311 respects your right to privacy. Any and all personal information that you provide ED311 via our website and other forms and materials are kept confidentially, unless you specifically designate otherwise. 

The following policy is intended to explain how your personal information will be treated as you make use of our website and its features. Personal information includes your name, street and email addresses, billing information, click-through activity and any other personal information you may provide here. This policy may change from time to time, and any updates to the policy will be disseminated via email and posted here, so please feel free to check back periodically.

Traffic data

Visitors to our website are recognized only by the consumer’s domain name (where possible), not email address.

We do count, track and aggregate visitor activity into our analysis of general traffic flows on our websites (e.g. tracking where traffic comes from, how traffic flows within the ED311.com website, etc.). 

To these ends, we may merge information about visitors and visits into group data, which may then be shared on an aggregated basis with our advertisers; but we will not disclose your individual identity or personally identifiable data without your permission. 

When we do present aggregated information to outside companies, no one will be able to identify you or contact you.

We collect the email addresses of those who communicate with us via email or make purchases from our website. We also collect information volunteered by the consumer, such as survey information and/or site registrations. We do not share this information with other organizations for commercial purposes.

Other disclosure of personal information

ED311 will not otherwise use or disclose your personal information (personally identifiable data such as your name, email address, password) without your consent except (i) as described in this privacy policy, or (ii) as required by law to be disclosed.

Other sites

ED311 contains many links to other websites. We cannot control and are not responsible for the privacy practices or content of such other websites.

Who can I speak to if I have additional questions?

If you have any further questions or concerns about ED311’s privacy policies and use of personal information, please contact Ambrose Austin at ambrose@ed311.com.

How-to video - Accessing your online training at events.ed311.com

In January 2019 Texas School Administrators’ Legal Digest rebranded and is now ED311. Under ED311, we continue to offer the same programs and services as we have for more than 30 years. The rebrand reflects the company’s goal to expand its offerings of professional development resources.

On this page you will find all of the forms you will need to do business with ED311. Both business entities (ED311 and Texas School Administrators’ Legal Digest) have the same parent company and, therefore, the same EIN/Tax ID #. We’ve found that most school districts have been able to simply change our vendor name to ED311, rather than set up an additional vendor account. Also, please note that we are still able to accept checks and POs made out to Legal Digest; however, all future invoices and materials will reference ED311.