Q: Do I have to log-in to purchase products?
A: No, you can create an account when ordering to save your info or check on your order status. But you can also checkout as a guest.
Q: How can I purchase as a tax-exempt buyer?
A: There is a checkbox on the checkout page for tax-exempt purchases and a box to enter your tax id number.
Q: Can I order online with purchase order?
A: Yes, there is an option to pay by purchase order upon checkout. If the upload option isn’t working for you, please email your PO to firstname.lastname@example.org or fax it to us at 512-495-9955.
Q: Do you accept faxed purchase orders?
A: We do. Our fax number is 512-495-9955.
Return, Refund, and Privacy Policies
Return & Refund Policy
All sales are final. ED311 does not accept returns of merchandise at will. However, if there is a defect in the product you ordered, or the order you received was incorrect, we will send you a non-defective replacement or the correct merchandise and pay for the return of the incorrect merchandise.
If you have any questions about this policy or have received a defective or incorrect shipment, please notify email@example.com.
The ED311 respects your right to the privacy of the personal information you provide us on our Web site. To that end, unless you designate otherwise or we state otherwise in this policy or at the time information is collected, any personal information you provide to us will be known only to two parties: you and the ED311.com. The following policy is intended to explain how your personal information will be treated as you make use of our site and its features. Personal information includes your name, street and email addresses, billing information, click-through activity and any other personal information you may provide here. This policy may change from time to time, so please check back periodically.
For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name (where possible), but not the email address.
We also count, track and aggregate the visitor’s activity into our analysis of general traffic flows at our sites (e.g. tracking where traffic comes from, how traffic flows within the Legaldigest.com Web site, etc.). To these ends, we may merge information about visitors and visits into group data, which may then be shared on an aggregated basis with our advertisers; but we will not disclose your individual identity or personally identifiable data without your permission. When we do present aggregated information to outside companies, no one will be able to identify you or contact you.
We collect the email addresses of those who communicate with us via email. We also collect information volunteered by the consumer, such as survey information and/or site registrations. We do not share this information with other organizations for commercial purposes.
Other disclosure of personal information
ED311.com contains many links to other sites on the Web. We cannot control and are not responsible for the privacy practices or content of such other Web sites.
Who can I ask if I have any additional questions?
If you have any further questions or concerns about ED311.com’s privacy policies and use of personal information, please send them to firstname.lastname@example.org.
Q: How do I determine shipping costs? What are your shipping methods?
A: We ship UPS Ground and USPS Priority. Orders will be shipped within 5 business days unless we notify you otherwise. Usually they ship within 1-2 business days.
- We ship either USPS Priority or UPS Ground depending on your address and the size of shipment. See the chart below for shipping rates.
Cart Subtotal = Shipping Cost
- $8 – $11 = $3
- $12 – $23 = $5
- $24-$53 = $7
- $54 – $158 = $13
- $159 – $300 =$20
- $301 – $600 = $30
- $601 – max = $50
Q: Who can I ask if I have any additional questions?
A: If you have any further questions, please send them to email@example.com.